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shipping policy

Customers in the United States get free shipping on their first order when they create an account! Shipping rates on all orders are non-refundable.

shipping info

Orders are typically packed and shipped within 1-2 business days, Mon-Fri. Delivery estimates are in business days and exclude holidays. Orders placed on weekends, during high-volume sales, or on holidays may take longer to process. Rate shown at checkout.
United States
  • Free standard shipping - first order of $99+
  • Standard shipping - 5-7 days
  • Priority shipping - 3-5 days
Europe

United Kingdom

  • Standard Courier - 3 to 7 business days
  • Express Courier (Air) - 2 to 3 business days

Austria

  • Standard Courier - 7 to 12 business days
  • Express Courier (Air) - 2 to 3 business days

Belgium

  • Standard Courier - 6 to 11 business days
  • Express Courier (Air) - 2 to 3 business days

Denmark

  • Standard Courier - 6 to 10 business days
  • Express Courier (Air) - 2 to 3 business days

Finland

  • Standard Courier - 7 to 10 business days
  • Express Courier (Air) - 2 to 3 business days

Germany

  • Standard Courier - 5 to 10 business days
  • Express Courier (Air) - 2 to 3 business days

Ireland

  • Standard Courier - 5 to 10 business days
  • Express Courier (Air) - 2 to 3 business days

Italy

  • Standard Courier - 5 to 10 business days
  • Express Courier (Air) - 3 to 4 business days

Netherlands

  • Standard Courier - 6 to 10 business days
  • Express Courier (Air) - 3 to 4 business days

Poland

  • Standard Courier - 7 to 12 business days
  • Express Courier (Air) - 3 to 4 business days

Portugal

  • Standard Courier - 6 to 12 business days
  • Express Courier (Air) - 3 to 4 business days

Spain

  • Standard Courier - 6 to 10 business days
  • Express Courier (Air) - 2 to 3 business days
Asia

Israel

  • Express Courier (Air) - 3 to 5 business days

Singapore

  • Express Courier (Air) - 3 to 4 business days
Australia, New Zealand

Australia

  • Standard Courier - 6 to 12 business days
  • Express Courier (Air) - 3 to 4 business days

New Zealand

  • Standard Courier - 6 to 10 business days
  • Express Courier (Air) - 3 to 5 business days
 track your order

order tracking

Once you place an order, you can track your order using the tracking information you received via email, which can also be found in your account.

Don’t have an account? Track your order by using your email address and order number.

To track your order as a registered user:

  • Log into your account or create an account
  • Once you're logged in, choose "Order History"
  • Click the “track your order” link under the order you’re looking for

To track your order as a guest:

  • Go to our tracking site and have your order number handy
  • Enter your order number and the email you used for your order, or enter the tracking number
  • Click “Track” to see where your order is
track your order

FAQs

What's your return policy?

We offer a 45-day trial on all orders, so if you’re unhappy with your purchase, we’ll try to make it right. Final sale items, Thinx “merch”, and gift cards are nonrefundable. Visit our online Returns Portal to begin a return or exchange.
What types of refunds can I get?

Items can be exchanged for a different color/size, or a different style of equal or lesser value, refunded for a digital gift card, or refunded to the original payment method. Terms and Conditions may apply.
Can I split my order refund between two methods?

Sorry, that option isn’t available right now!
Is the return policy the same for customers outside the US?

The process for refunding the original form of payment will be the same. Digital gift cards are only available to customers within the United States. If you are in the U.S. and looking to exchange for a different underwear size/color or another style, you can do so through our online Returns Portal.

If you are outside the U.S., please contact our customer service team with your order number, exchange details (style, size, color), and shipping address, and we’ll process a manual exchange on your behalf.
Do I have to ship my items back?

Nope! Instead, we encourage you to pass unused and unopened pairs to a friend.
If I bought a Set/Kit, can I return the items individually?

Items purchased in a Saver Set or Custom Set can be exchanged or returned individually. You can process a return or exchange directly through our online Returns Portal.
What if the item I want to exchange for is sold out?

If you’re a customer located within the United States, we suggest returning the original item for a digital gift card.

If you’re a customer outside of the U.S., we recommend returning the original item for a refund. In either case, be sure to sign up for back-in-stock alerts on your desired item's product page, so you'll be notified when it becomes available for purchase again.
How soon will I receive my refund for returns?

Once your return is processed, you should see the funds appear back on your original form of payment in about 5-7 business days.
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